Privacy Policy for Rijal Kinmel

Effective Date: December 2024

Privacy Policy

At Rijal Kinmel, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website (www.rijalkinmel.com) or purchase our products.

  1. Information We Collect

    • Personal Information: Name, email, phone number, shipping address, and payment details (card/bank/Khalti/eSewa) for order processing.
    • Device Information: For trade-ins, we may collect IMEI numbers, serial numbers, and device condition reports.
    • Usage Data: IP address, browser type, pages visited, and interactions with our website.

  2. How We Use Your Information

    • Process orders, deliveries, and returns for phones/gadgets.
    • Verify device authenticity for trade-ins and warranties.
    • Send order updates, warranty information, and promotional offers (opt-out available).
    • Improve website functionality and prevent fraud.

  3. Data Security

    We use SSL encryption for all transactions and store sensitive data (e.g., payment info) securely. Device trade-in details are anonymized after 90 days.

  4. Sharing of Information

    • Logistics Partners: Share delivery addresses with shipping providers (e.g., Pathao, DHL).
    • Payment Processors: Partner with Khalti, eSewa, and banks to complete transactions.
    • Legal Compliance: Disclose IMEI/device data if required by law (e.g., stolen device reports).

  5. Your Rights

    • Request access to or deletion of your personal data (excluding transaction records required by tax laws).
    • Opt out of marketing emails via the "Unsubscribe" link.

  6. Changes to This Policy

    Updates will be posted on this page with a revised effective date. Continued use of Rijal Kinmel constitutes acceptance of changes.

  7. Contact Us

    For privacy concerns or data requests, email us at support@rijalkinmel.comor call 9844833200.